Shipping & Returns

Policies

Shipping &
returns.

We keep our policies simple on purpose. No fine print designed to wriggle out of obligations — just a clear description of what to expect.

🚀
Ships in 24 hrs
Every order, every day, from our US warehouse
📬
2–4 day delivery
Standard US delivery. Free over $35
🔁
30-day returns
No questions, no restocking fee, prepaid label
🛡️
Lifetime warranty
Manufacturing defects replaced, no expiry
Dispatch

We ship fast.

All orders placed before 3pm EST on business days ship the same day. Orders after 3pm or on weekends ship the next business day. You’ll receive a shipping confirmation email with tracking as soon as your order leaves our warehouse.

Rates & times

US shipping options.

Method Delivery time Cost
Standard (USPS / UPS) 2–4 business days Free on orders $35+
Standard (USPS / UPS) 2–4 business days $4.95 on orders under $35
Expedited (UPS 2-Day) 2 business days $12.95
Overnight (UPS Next Day) 1 business day $24.95
From order to door

What happens after you order.

1
Order confirmed (immediate)
You receive an order confirmation email with your order number and summary.
2
Dispatched (within 24 hours)
Your order is packed and handed to the carrier. You receive tracking by email.
3
In transit (1–3 days)
Track using the link in your confirmation email.
4
Delivered (2–4 business days from order)
Arrives in a matte black gift box with no third-party supplier branding.
Our promise

30 days.
No questions.

If you’re not satisfied for any reason within 30 days of delivery, we’ll take it back and refund you in full. No questions, no restocking fee, no complicated process.

How to return

Three steps.

1
Email us
Reply to your order confirmation or email support@apexedc.com with your order number.
2
We send a prepaid label
We email you a prepaid return shipping label within 2 hours. Print it and drop at any USPS location.
3
Refund within 2 business days
Once received and inspected, your refund is issued to the original payment method.
Condition: Returns must be in original condition — clean, unmodified, not deliberately damaged.
Damaged or wrong items

Our mistake, our fix.

If your order arrives damaged or contains the wrong item, email us with a photo and your order number. We’ll ship a replacement the same day. You do not need to return the damaged item.

Lifetime warranty

Built to last.
Backed to match.

Every Apex pen comes with a lifetime warranty against manufacturing defects. No expiry date, no registration required, no limit on claims.

What’s covered

Covered vs. not covered.

Covered Not covered
Bolt-action mechanism seizing under normal use Cosmetic wear from daily carry (scratches, dings)
Clip snapping from metal fatigue under normal carry Damage from misuse or modification
Anodize finish failing prematurely Refill cartridges (consumable)
Threading stripping under normal assembly Loss of the pen
How to claim

One email. That’s it.

Email support@apexedc.com with your order number, a description of the issue, and a photo. We’ll reply within one business day. In most cases, we’ll ship a replacement immediately with no need to return the defective pen.

International orders

We ship to most of the world.

We currently ship to the United States, Canada, United Kingdom, European Union member states, and Australia. If your country isn’t listed, email us — we’ll do our best.

International rates

Rates & delivery times.

Destination Delivery estimate Cost
Canada 5–10 business days $9.95
United Kingdom 7–12 business days $12.95
European Union 8–14 business days $14.95
Australia 10–18 business days $14.95
Customs & duties: International customers are responsible for any import duties or taxes. We cannot undervalue packages or mark them as gifts.

Something not covered here?

Email support@apexedc.com — we reply same business day.