Orders ship within 24 hours from our US warehouse. Once dispatched, standard delivery takes 2–4 business days via USPS or UPS. You’ll receive a tracking number by email as soon as your order ships.

Free standard shipping on all US orders over $35. Orders under $35 ship for a flat $4.95. Expedited options are available at checkout.

Yes — we ship to the US, Canada, UK, EU, and Australia. International orders typically arrive in 7–14 business days. Shipping rates and import duties are calculated at checkout. Customers are responsible for any customs fees.

Carrier tracking can take up to 24 hours to update after a label is created. If your tracking shows no movement after 48 hours, email us with your order number and we’ll investigate immediately.

The Apex Series I body is machined from 6061-T6 aircraft aluminum with a type III hard anodized finish. The clip is 316 stainless steel. The glass breaker tip is tungsten carbide — 9.5 on the Mohs hardness scale.

Strike the tungsten carbide tip sharply against a corner of the window (not the center). One to two firm strikes is usually sufficient on tempered side or rear windows. Does not work on laminated windshields.

The pen body has no functional lifespan. We back it with a lifetime mechanism warranty: if the bolt action seizes or the clip snaps from a defect, we replace the pen at no charge. The refill runs approximately 6–9 months of daily use.

The Apex Series I accepts:

• Fisher Space Pen SPR4 (included) — pressurized, writes upside down, in extreme temps, and in wet conditions
• Schmidt P8126 — German-made, smooth writer
• Parker-style cartridges — widely available at office supply stores

Retract the bolt, then unscrew the pen body at the center join (about 4–5 turns counter-clockwise). The old refill lifts straight out. Drop the new refill in tip-first, then reassemble. Takes under 30 seconds.

Yes. The Apex Series I is a pen. It contains no blade, no prohibited materials, and no components that fall under weapons legislation in the US, UK, EU, Canada, or Australia. It is legal to carry in all 50 US states.

Yes — in carry-on and checked luggage. The TSA classifies it as a writing instrument. In over 2,400 customer purchases we have not received a single report of this pen being flagged or confiscated at any airport worldwide.

30-day returns on all orders, no questions asked. Reply to your order confirmation email within 30 days of delivery. We’ll send a prepaid return label and process your refund within 2 business days of receiving the pen back. No restocking fee.

Manufacturing defects: bolt action seizing, clip snapping under normal use, or anodize failing prematurely. Email us with a photo and we’ll send a replacement — no return required, no expiry date. Does not cover cosmetic wear or damage from misuse.

We process orders quickly — usually within a few hours. Email us immediately at support@apexedc.com with your order number. If the order has already shipped, use the 30-day return process instead.

Email us at support@apexedc.com with your order number and a photo of the damage. We’ll ship a replacement the same day. No need to return the damaged item. Carrier damage is entirely our problem to sort.

Yes — for orders of 10+ pens (popular for corporate gifts, groomsmen sets, team gifts), email us for a bulk pricing quote. Custom engraving is available on orders of 25+ units with approximately 10–14 business day lead time.